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Last Updated: September 30, 2025

Digital Security Products Delivery

RunSSL.com offers comprehensive digital security solutions including SSL Certificates, SiteLock security scanning, CodeGuard website backup, TrustedSite certification, and cWatch web application firewall. All products are delivered electronically through secure digital channels.

Product-Specific Delivery Timelines

SSL Certificates

  • Domain Validation (DV): Instant to 15 minutes

  • Organization Validation (OV): 1-3 business days

  • Extended Validation (EV): 3-7 business days

  • Wildcard SSL: Same as underlying validation type

SiteLock Security Services

  • Basic Malware Scanning: Instant activation after payment

  • Website Vulnerability Assessment: 30 minutes setup

  • Malware Removal Service: 1-2 hours activation

  • Web Application Firewall: Instant DNS setup

CodeGuard Website Backup

  • Automatic Backup Setup: 15-30 minutes

  • Initial Website Scan: 1-4 hours (depending on site size)

  • First Backup Completion: 2-24 hours

  • Backup Schedule Activation: Immediate

TrustedSite Certification

  • Basic Trust Badge: Instant delivery

  • Business Verification: 1-3 business days

  • Enhanced Certification: 3-5 business days

  • E-commerce Integration: Same-day setup

cWatch Web Security

  • Firewall Activation: 15-30 minutes

  • Security Monitoring: Instant setup

  • Malware Detection: Real-time activation

  • DDoS Protection: Immediate deployment

Universal Delivery Methods

Primary Delivery Channels

  1. Secure Email Delivery – All activation details and credentials

  2. Customer Portal Access – runssl.com/account dashboard

  3. Real-time SMS Notifications – Service activation alerts

Service Activation Process

  • Payment Confirmation triggers automatic processing

  • Service Configuration via secure customer portal

  • Integration Guides provided for all platforms

Geographic Coverage & Availability

Global Service Delivery

  • Worldwide Coverage: All security services work globally

  • Multi-CDN Support: Optimized performance across continents

  • 24/7 Monitoring: Global security operation centers

  • Multi-language Support: English, Hindi, and major international languages

Delivery Confirmation & Monitoring

Service Activation Notifications

You receive confirmation via:

  • Email Alerts with service credentials and setup instructions

  • Dashboard Updates showing active service status

  • Webhook Notifications for API integrations

Ongoing Service Delivery

  • Real-time Monitoring with instant threat alerts

  • Weekly Security Reports via email

  • Monthly Performance Analytics

  • Quarterly Security Assessments for premium plans

Support & Technical Assistance

Product-Specific Support

  • SSL Certificates: Certificate installation and troubleshooting

  • SiteLock: Malware removal and security hardening

  • CodeGuard: Backup restoration and site migration

  • TrustedSite: Trust badge implementation and optimization

  • cWatch: Firewall configuration and threat response

Support Channels

  • 24/7 Email Support: [email protected]

  • Live Chat: Available during business hours

  • Phone Support: Premium customers and enterprise accounts

  • Video Consultation: Available for complex implementations

  • Remote Assistance: Screen sharing for technical setup

Service Level Agreements

Uptime Guarantees

  • SSL Certificate Validation: 99.9% system availability

  • SiteLock Scanning: 99.8% uptime with real-time monitoring

  • CodeGuard Backups: 99.9% backup success rate

  • TrustedSite Services: 99.5% badge display uptime

  • cWatch Protection: 99.9% firewall availability

Response Time Commitments

  • Critical Security Issues: 15-minute response time

  • Service Activation Problems: 1-hour resolution target

  • General Support Inquiries: 4-hour response during business days

  • Feature Requests: 48-hour acknowledgment

Emergency & Priority Services

Rapid Deployment Options

  • Emergency SSL Issuance: 5-minute delivery guarantee

  • Urgent Malware Removal: 2-hour response time

  • Critical Backup Restoration: 1-hour priority processing

  • Emergency Security Response: Immediate threat mitigation

Premium Support Tiers

  • Standard Support: Included with all products

  • Priority Support: Available for annual subscriptions

  • White Glove Service: Full-service implementation and management

  • Enterprise Support: Dedicated account manager and SLA

Compliance & Security Standards

Data Protection

  • End-to-end Encryption for all service communications

  • Secure API Endpoints with OAuth 2.0 authentication

  • Regular Security Audits by third-party security firms

  • Data Residency Options for regulatory compliance

Refund & Service Guarantee

Money-Back Guarantees

  • 30-day Full Refund for unused services

  • Pro-rated Refunds for annual subscriptions

  • Service Credit for SLA violations

  • Free Service Extension for delayed activations

Contact Information

Customer Success Team:

Business Hours:

  • Standard Support: 24/7 email and chat

  • Phone Support: Monday-Friday, 10:00 AM – 6:00 PM IST

  • Emergency Response: 24/7 for critical security issues

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